Frequently Ask Questions.

Get all the answers to the most frequently asked questions (FAQs) regarding Phones, Laptops, Tablets, and much, much more.

What should I do if I drop my phone in water?

After you’ve removed your device from the liquid, dry the outside of the phone being careful to not press any buttons. If possible, remove the battery to decrease the likelihood of a short.

Bring your liquid damaged item to us and we will gladly take over from there! For more information on handling water damaged phones, see our Road to Repair for a Water Damaged iPhone blog.[back]

When should a phone's battery be replaced?

The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage. [back]

If I really need my item repaired as quickly as possible, how can I be sure your mail-in services are fast enough?

Typically most mail-in repairs are completed within 48 hours. If you need your item sent back in a faster manner than regular mail services, let our staff know and we will be able to send your item back to you by priority shipping with an extra cost.[back]

What is the success rate of water damage repair?

Typically we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is no warranty included.[back]